CWGS Privacy Policy

Effective Date/Last Updated: July 1, 2023
We appreciate the trust you place in CWGS Group, LLC and the Camping World and Good Sam family of companies (collectively, “CWGS”, “we”, “us”, “our”). This Privacy Policy (“Policy”) describes how we collect, use, disclose, and otherwise process the personal information we collect and the rights and choices individuals have regarding such personal information. Your use of our Services and any dispute over privacy is subject to this Policy and our Terms of Use, including their applicable terms governing limitations on damages and the resolution of disputes.
Persons with disabilities may obtain this Policy in alternative formats upon request by contacting us at +1 (866) 890-2810.

Scope of this Policy

Except as otherwise noted below, this Policy applies to the personal information CWGS collects, uses, discloses, and otherwise processes when you:
  • Interact with our websites, mobile applications, social media sites and handles, and online services;
  • Subscribe to receive news, information, and marketing communications from us;
  • Participate in contests, sweepstakes, promotions, surveys, and research conducted by us;
  • Visit one of our stores, venues, campgrounds, or events;
  • Interact or engage with us as a current, former, and prospective service provider or business partner; and/or
  • Otherwise communicate or interact with us, such as when you email or call us (collectively, our “Services”).

Additional Notices. Depending on how you engage with us, we may provide you with other privacy notices with additional details about our privacy practices. For example, this Policy does not apply to job applicants or to current or former employees in the context of their employment with us. Additionally, personal information we process pursuant to the federal Gramm-Leach-Bliley Act (“GLBA”) is covered by a different privacy notice.

Aggregated and Deidentified Data. We may use, disclose, and otherwise process aggregated or deidentified data related to our business and your use of the Services for quality control, analytics, research, development, and other similar purposes. Aggregated and deidentified data is not personal information. CWGS is committed to maintaining and using deidentified data in compliance with applicable law.

How We May Disclose Personal Information

We may disclose the personal information we collect for the purposes described above and as follows:

  • Affiliates and Subsidiaries. We may disclose personal information with current or future affiliates or subsidiaries to provide services and for research, marketing, and other purposes consistent with this Policy.
  • Service Providers. We may disclose personal information to service providers who perform functions on our behalf. These service providers include entities that provide delivery services, customer information management services, customer communications and marketing services, billing and collection services, payment processing and order fulfillment services, auditing and accounting services, professional services/consultants, analytics services, security services, companies who administer our products and services, and IT support services.
  • Social Media Platforms. We may respond to or otherwise engage with social media posts or messages directed at one of our accounts, or which reference our products or services. If you publicly share content about us or our products or services, we may choose to re-post or otherwise share that content with social media companies and our followers, subject to the terms of the relevant social media platform. Additionally, your interaction with us through social media typically allows the social media company to collect some personal information about you through cookies or other tracking mechanisms on our websites. In some cases, the social media company may recognize you through its digital cookies even when you do not interact with their application. Please visit the social media companies’ privacy policies to better understand their data collection practices and privacy settings.
  • Third-Party Advertisers. We may disclose personal information to third-party advertisers for marketing and advertising purposes. These companies may use tracking technologies to collect or receive information from our Services and elsewhere on the Internet and use that information to provide analytical services, interest tagging, and ad targeting on our behalf. For more information, please see the “Cookies and Similar Technologies” section below.
  • Business Partners. To enhance your user experience, we may provide personal information to a select group of companies that offer products and services that may interest you. For example, we may offer promotions – such as sweepstakes or free camping – in collaboration with business partners. We may disclose your personal information with these business partners if they need it to send you a product, such as to fulfill a prize or the offer of a free night of camping.
  • Other Users. If you submit or make available information through our public-facing, interactive online features and forums, such as when you post reviews, testimonials, or questions about our products or services, information such as your name, review, testimonial, or question, may be available to, and searchable by, other users of the Services.
  • Acquirers of Business Assets. We may sell certain of our businesses or assets to other companies in connection with mergers, acquisitions, reorganizations, dispositions, bankruptcies, and other business transactions such as financings. When such transactions take place, your information may constitute a part of the transferred business assets. In the event that we, or any of our affiliates, sell some, all, or substantially all of our assets to another company, your personal information likely will be disclosed and transferred as an asset to such company, as well as in contemplation of such transactions (e.g., due diligence).
  • Law Enforcement and Government Authorities. We disclose personal information to comply with legal proceedings, such as pursuant to a court order or subpoena, or if we reasonably believe such action is necessary to comply with the law and the reasonable requests of regulators, law enforcement, or other public authorities; to enforce our Terms of Use, sweepstakes/contest rules; to assert or defend other legal claims; and to protect the safety, integrity, and security of our Services, users, and information.
  • Other Disclosures. We may disclose personal information in other ways not described above that we notify you of or that we obtain your consent for, or that are otherwise required or permitted by applicable law.

These third parties to whom we may disclose personal information may be located outside your jurisdiction of residence, as described below in the “International Users” section.